Shipping & Returns

Shipping

All prices are per item. Please note that the day your shipment leaves our facilities is not counted in the total for shipping days. For example: if your order shipped on a Monday and you choose 3 day Air it would arrive on Thursday. Days refer to business days and does not include weekend and holidays.

UPS and Fed Ex do not ship to P.O. Boxes. Please provide a physical street address.

Ground - 3-7 Business Days $8.99 $0.00 Free Ground Shipping on All U.S. Orders
3 Day - 3 Business Days $25
2 Day - 2 Business Days $32
Overnight - 1 Business Day $65

Items are shipped within the time specified on each product page.If the item is out of stock and we need to place an order with the manufacturer we will notify you with the expected ship date.If we are able to ship the dress within a week of your wear date we will process the order immediately.Business days are Monday through Friday and do not include US Holidays.

See below for information about International Shipping.

Return Policy

We understand that you are purchasing a dress from Daphne Dresses for a special occasion and the dress is very important. Therefore, Daphne Dresses will gladly accept returns.Products purchased can be returned for a full store credit equal to the total cost of the merchandise. Shipping fees are not credited. Or Products purchased can be returned for a refund minus a 10% re-stocking fee of the total cost of the merchandise. Shipping fees are not refundable.

ALL INTERNATIONAL ORDERS, ANY ORDER SHIPPED OUTSIDE OF THE UNITED STATES, ARE A FINAL SALE.

 

 Please Note:

1.         You must request a return authorization within 3 days of receiving your order. Please email info@daphnedresses.com to request a return authorization number.

2.         After receiving your return Authorization number items must be postmarked within 3 business days. Packages postmarked after 3 business days will be refused.

3.         Please be sure that all items returned are in the original condition as received including all tags attached.

4.         When we receive your package it can take as long as 5-7 business days  to process your refund/store credit.

5.         Items marked as “final sale”, “special order” or “sale” are not eligible to be returned and are a final sale only.

6.         All under the dress items are a final sale.

7.         All International purchases are a final sale.


International Orders

Daphne Dresses ships World Wide using Fed Ex, UPS and USPS. Shipping company used is at our discretion. As an added layer of protection and in order to expedite the screening of international orders, PayPal is our exclusive payment processor for all orders outside the United sates except for Canadian Customers who can choose to pay using PayPal or a credit card.

All International Orders are a final sale. We do not offer exchanges, credits or returns.

Please be aware that your government may impose duties and taxes that are your responsibility to pay. These fees are not associated with DaphneDresses.com and the destination country assesses them.

International Shipping Cost

Canadian Orders - $35 USD - Transit Time 3 - 7 business days

All other Destinations Outside the United Sates - $60 USD - Transit Time 3 - 14 business days

Please note: Regretfully, we are unable to ship Terani, Madison James and Mon Cheri Dresses outside of the United States.

If you have any questions about International Orders or shipping please contact us.

 

Sales Tax

According to Pennsylvania Tax Law, Sales Tax will be charged to Pennsylvania residents for all appropriate merchandise. This includes long dresses. Sales Tax is collected at the rate of 6.0%.

Pennsylvania residents should refer to the website for the PA Department of Revenue if there are any questions regarding the collection of tax.

Availability

Availability changes each day and by the minute. This is especially true during Prom Season (January through June). Please provide us your actual wear date so that we can be certain that your Dress will arrive in time.

Inventories change quickly and we recommend that you do not hesitate to place an order once you have selected your dress.

Of course, if your Dress is not available by your Dress Wear Date, your credit card will not be charged and we will notify you immediately through e-mail. On Business Days (Monday - Friday), this process takes two to three hours while we check inventories at several warehouses. This process can be delayed on the weekends because some manufacturers are not always open.

Please read the Dress Wear Date section below for more information about how your Dress Wear Date is used to process your order.

If your dress is not available we will notify you with any alternatives in size or color. Again, your credit card will not be charged until the selections you make are available.

Dress Wear Date

Dress Wear Date refers to the date that you are wearing the dress you have selected.

It is important to give us the actual date you will wear the dress so that we can be certain that you will receive your dress in order for you to have enough time for alterations that you might need.

We are aware that most dresses will need to be altered slightly. For that reason, any orders that we are unable to ship so that you will receive the dress at least one week before the wear date you provide, will require your authorization to process and your credit card will not be charged until we obtain your authorization.

In the event that this does occur, we will contact you by phone and email to give you the shipping date and offer you the chance to upgrade the shipping or cancel the order.

Any orders that we are able to ship so that you will receive the dress at least one week before the wear date you provided, will be processed immediately and your credit card will be charged.

PROMOTIONAL OFFERS AND DISCOUNTS
Sometime Daphne Dresses offers discounts on dresses and products discontinued by designers and special rates on shipping. These offers are subject to change or discontinue without prior notice.